Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery can take  between 2-9 Business days.Just a reminder that some orders can take anywhere from 19–35 business days, depending on your location and the shipping carrier.

Do you provide tracking information?

Yes. Once your order has shipped, you'll receive a tracking number by email so you can monitor your package's progress.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods displayed during checkout.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We'll work with our supplier to arrange a replacement or refund when appropriate.

What is your return policy?

Eligible items may be returned according to our Return & Refund Policy. Some items may not qualify for returns due to hygiene, customization, or supplier restrictions.

Do you ship internationally?

We currently ship to select countries. Available shipping destinations will be shown during checkout.

How can I contact customer support?

If you have any questions, please contact our customer support team through the Contact Us page or by email. We aim to respond within 24–48 business hours.

Are my payments secure?

Yes. We use secure, encrypted payment processing to help protect your personal and payment information.

Where do your products ship from?

As a dropshipping store, our products are fulfilled by trusted supplier partners and may ship from different warehouse locations depending on product availability.